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Terms & Conditions

Terms and Conditions


These terms and conditions form the basis on which you can visit and shop on our website.  Please read them carefully as they contain important information.

This site is owned and operated by Hotflair Ltd, 6-8 Cornmarket, Thame, OX9 3DX. If you have any queries about these terms and conditions, or if you have any comments or complaints about our website, you can contact us through the contact form on our website.


1.            The contract between us


We must receive payment for your order in full, before your order can be accepted. Payment  represents an offer on your part to purchase the goods, which will be accepted by us when the goods are dispatched. Only at this point is a legally binding contract created between us.


2.            Acknowledgement of your order


To enable us to process your order, you will need to provide us with your e-mail address, telephone number and delivery address. We will notify you by e-mail to confirm receipt of your order. For the avoidance of doubt, this correspondence does not constitute a contract between us.


3.            Ownership of rights


All rights, including copyright, in this website are owned by, or licensed to, Hotflair Ltd. Any use  of this website or its contents, for commercial use, is prohibited without our permission. You may not modify, distribute or repost anything on this website for any purpose.


4.            Accuracy of content


We have taken care in the preparation of the content of this website, in particular to ensure that the prices quoted are correct at the time of publishing and that all goods have been described accurately. Any weights, dimensions and capacities given about the goods are approximate only.


5.            Damage to your computer


We try to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it will not cause damage to your computer. It is your responsibility to ensure that you have suitable security in place to access this website. Except in the case of negligence on our part, we will not be liable to any person for any loss or damage which may arise to computer equipment as a result of accessing this website.


6.            Availability


All orders are subject to acceptance and availability. If the goods you have ordered are not available from stock, we will contact you by e-mail or phone. You will have the option either to wait until the item is available from stock or to cancel your order.


7.            Ordering errors


You are able to change your order up to the point when you click “submit” during the ordering process.


8.            Price


The prices payable for the goods that you order are as set out on our website. All prices are inclusive of VAT at the current rate and are correct at the time of publishing.


Where it is not possible to accept your order to buy goods of the specification and description at the price indicated, we will advise you by email, and offer to sell you the goods of the specification and description at the price stated in the email and will state in the email the period for which the offer or the price remains valid.


9.            Payment terms


We will take payment upon receipt of your order from your credit or debit card. We accept no liability if a delivery is delayed because you did not give us the correct payment details. If it is not possible to obtain full payment for the goods from you, then we can refuse to process your order and/or suspend any further deliveries to you. This does not affect any other rights we may have.


10.          Delivery charges


We reserve the right to vary delivery charges but will not do so without your consent.


11.          Delivery


11.1        Our delivery charges are set out in “deliveries” on our website.


11.2        You may be required to pay extra for delivery and it might not be possible for us to deliver to some locations.


11.3        Please note that we are only able to deliver to addresses within the postcodes mentioned on our website.


11.4        We will deliver the goods to the address you specify for delivery in your order. It is important that this address is accurate. Please be precise about where you would like the goods left if you are out when we deliver. We cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with your delivery instructions (unless this is caused by our negligence). We will aim to deliver the goods by the date quoted for delivery but delivery times are not guaranteed and therefore time is not of the essence. If delivery is delayed for any reason, we will contact you and either agree a mutually acceptable alternative date, or offer you a full refund.


11.5        You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.


12.          Click and collect

We’ll do all we can to make sure your order is ready on time and that all of the meals are available, but we can’t be liable for any other loss, costs or damage caused by a delay to your collection, or for any part of the order being out of stock. Wherever possible we will contact you in advance to let you know if anything’s missing or will be delayed. Missing meals will be refunded, or may be swapped for an alternative item(s) of the same price.

If you cannot collect your goods on the specified day, please call us on 01844 215782 to let us know and to re-arrange collection.

If you want someone to collect on your behalf they must bring a payment card with your name on it as proof of ID and a copy of our order confirmation email.




13.          Risk and ownership


Risk of damage to or loss of the goods passes to you at the time of delivery to you. If you choose to use your own courier then the risk passes to you as soon as the goods are handed to your courier. You will only own the goods once they have been successfully delivered.



14.          Cancellation rights

As an online retailer we are governed by the UK Distance Selling Regulations. However, as we are selling perishable goods, the regulations relating to the return of unwanted goods do not apply to us.  Orders can be cancelled any time up until 24 hours before dispatch.

15.         Refund policy

If you are unsatisfied with any of the items in your order or any part of the delivery service from What’s Cooking please contact us - either by emailing us via the Contact Us page of the website or by telephoning 01844 215782. As we sell perishable goods, it is important that you check your delivery as soon as possible and contact us immediately. We shall be happy to exchange or refund any item you feel does not meet our quality standards, or any item that has been damaged in transit but please keep the product so that we can collect it and investigate and improve our products and service in the future.


16.          Liability


16.1        Unless agreed otherwise, if you do not receive goods ordered by you on the day which you specified for delivery, you can cancel the order rather than re-arrange delivery and we will provide you with a full refund.


16.2        We are only responsible for losses that are a natural, foreseeable consequence of our breach of these terms and conditions.  We do not accept liability if we are prevented or delayed from complying with our obligations set out in these terms and conditions by anything you (or anyone acting with your express or implied authority) does or fails to do, or is due to events which are beyond our reasonable control.


17.          Changes to legal notices


We reserve the right to change these terms and conditions from time to time and you should look through them as often as possible.


18.          Law, jurisdiction and language


This website, any content contained therein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English law. Parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.


19.          Invalidity


If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.


20.          Privacy


You acknowledge and agree to be bound by the terms of our privacy policy.